<< Go Back Provide Open and Responsive Municipal Government Leadership Provide municipal government leadership which is open and responsive to residents, and is characterized by ethical behavior, stability, confidence in the future, and cooperative interaction among civic leaders, residents, business representatives, and City staff, while recognizing and respecting legitimate differences of opinion on critical issues facing the City. Performance Measures Actual Target Status Average number of CRMS cases logged per month 15 10 Average number of CRMS cases resolved per month 10 10 Average number of new Business Licenses issued, per month (within the City) 16 10 Average Standard & Poor’s Bond Rating on bonds supported by General Fund (currently only the 2010 PFA for the library) as of June 30 16 10 Number of days between receipt of utility invoices and mailing is less than three (3) business days. 18 10 Number of Library Website visits, including the catalogs and mobile catalogs 10 10 Number of Special Collections Facebook followers 14 10 Number of Special Collections Flickr followers 20 10 Percent of citizens rating the quality of Solid Waste and recycling service as somewhat satisfactory or higher on Community Attitude Survey 11 10 Percent of citizens rating DAR and Transit services as somewhat satisfactory or higher on CommunityAttitude Survey 11 10 Percent of citizens rating street conditions as somewhat satisfactory or higher on Community Attitude Survey 20 10 Percent of citizens rating the quality of Public landscaping as somewhat satisfactory or higher onCommunity Attitude Survey 5 10 Percent of citizens rating traffic flow as somewhat satisfactory or higher in Community Attitude Survey 12 10 Percent of time Council meeting minutes are docketed for City Council approval by the next regular Council meeting 14 10 Percentage City Yield to Maturity exceeds Federal Reserve 2 Year Constant Maturity Treasury Index 9 10 Percentage of identified graffiti locations abated within 24 hours 8 10 Percentage of investments in compliance with City investment policy 12 10 Percentage of network uptime 12 10 Percentage of responses to public records requests within state mandated time frame 19 10 Ratio of number of bills failed that meet City interests to the bills that were acted upon by the Governor. 10 10 Ratio of number of bills passed that meet City interests to the bills that were acted upon by the Governor. 15 10 Updated: April 16, 2017